PilotPulse
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    • Why isn't the AI bot responding to messages?
  1. FAQs

Why isn't the AI bot responding to messages?

The AI bot may not be responding because AI Standby Mode (human-in-the-loop) is enabled. This feature controls whether conversations are handled automatically by AI or manually by human agents.

Understanding AI Standby Mode#

When ON (Grey toggle): Human-in-the-loop is active
AI bot responses are disabled
Messages require human agent responses
Ideal for complex cases needing human attention
When OFF (Blue toggle): AI bot mode is active
AI automatically responds to messages
A green banner shows "The bot is active"
Enables automated customer support

How to Toggle AI Standby Mode#

1.
Find the toggle switch in the message history panel
2.
The toggle colors indicate:
Grey = Human mode (AI Standby ON)
Blue = Bot mode (AI Standby OFF)
3.
Click the toggle to switch between modes

Best Practices:#

Use Human Mode (Grey) for:
Complex inquiries
Sensitive situations
Cases requiring human judgment
Use Bot Mode (Blue) for:
Routine questions
After-hours support
Quick responses
High-volume periods

Note:#

Mode changes take effect immediately
You can switch modes at any time during a conversation
The green "bot is active" banner helps confirm when AI mode is running
Modified at 2024-11-19 08:11:51
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