The Knowledge Base (KB) section serves as a central repository for company information that powers the AI chatbot's responses to client inquiries.Knowledge Base List View#
Table Columns#
1.
ID: Unique identifier for each knowledge base entry
2.
Name: Title of the knowledge base
3.
Code: Short-form reference code
4.
Description: Brief explanation of the KB's purpose
5.
Type: Format of the content (e.g., text)
6.
Source: Content of the knowledge base
7.
Created At: Creation timestamp
8.
Updated At: Last modification timestamp
9.
Actions: Edit, Copy ID, and Delete options
Features#
Create Button: Add new knowledge base entries
Pagination: Navigate through multiple pages
Sortable Columns: Click column headers to sort
Copy ID: Quick copy functionality for reference
Knowledge Base Detail View#
ID: Unique identifier with copy feature
Name: Full name of the knowledge base
Code: System reference code
Description: Detailed purpose description
Created/Updated timestamps
Workflow Section#
Name: Associated workflow identifier
Type: Content format specification
Content: Full knowledge base text or content
Knowledge Bases: Return to list view
Edit: Modify knowledge base content
Refresh: Update displayed information
Creating/Editing Knowledge Base#
Required Fields#
3.
Workflow: Associated process flow
Best Practices#
Use clear, concise language
Include relevant company information
Maintain consistent formatting
Regular updates to keep information current
Verify accuracy of content before saving
Important Notes#
Knowledge base content directly affects AI chatbot responses
Regular maintenance ensures accurate customer service
Content should align with company policies and messaging
Modified at 2024-11-19 08:18:52
