The Q&A section allows users to manage frequently asked questions and their corresponding answers, which helps train the AI chatbot for customer interactions.Main Features#
Search and Filter#
Search query field: Search through questions and answers
Flow filter: Filter Q&As by specific workflow
Filter button: Apply selected filters
List View Components#
1.
Flow: Associated workflow
Question: Customer inquiry
Answer: Corresponding response
2.
"+Create new Question and Answer" row at the top
Click to expand and add new entries
Direct editing in the table view
Q&A Management#
Creating New Q&A#
1.
Click "+Create new Question and Answer"
3.
Save directly in the table
Editing Existing Q&A#
Click on question or answer field to edit
Inline editing capability
Changes save automatically
Copy ID feature available
Organization#
Questions grouped by workflow
Sortable by ID and other columns
Pagination for easy navigation
Best Practices#
1.
Keep questions clear and concise
Provide comprehensive answers
Use consistent terminology
Maintain professional tone
2.
Regular review and updates
Remove outdated information
Ensure accuracy of answers
Maintain consistent formatting
💡 Search Tips#
Use keywords for efficient searching
Filter by specific workflows
Combine search and filters for precise results
Regular content audits recommended
⚠️ Important Notes#
Q&As directly influence AI chatbot responses
Regular updates ensure accurate customer service
Maintain consistency with company knowledge base
Consider common customer inquiries when creating new entries
Modified at 2024-11-19 08:18:59
